THE "ROAD HOUSE" RETURN POLICY

If you're unfamiliar with The Live Free Guarantee®, go read it. If you've read, understand and agree with it, skip all this nastiness.

Welcome to Indie Ridge Inc's Official Return Policy. 

In Road House, Patrick Swayze's most important rule as a bouncer (or in my case, a small-business owner) is:

Be nice. So, we're nice. We're accommodating. We work with you if you're unhappy with your purchase. I don't tell people "You have 30 days to return them in unused condition." I want people to like our products. I tell them, "Try them out for a month, let them break in, ride with them, then call me."

But Patrick Swayze says,

"Be nice, until it's time to NOT be nice."

 

Every purchase, return, exchange, etc., is subject to The Official Indie Ridge, Inc Return Policy (a.k.a. The "Road House" Return Policy).

It's rare that I fully enforce it, but here are actual examples of when I did:

•  Someone thought yelling at me over the phone would get him what he wanted. He probably didn't know he was yelling at the owner — but I don't like being yelled at.

•  I got an email demanding (not asking) that I replace the boots after a full year of normal wear and tear. 

•  I got a nice email telling me how much he loved the boots, but wanted a refund after 9 months. I refunded him (per The Live Free Guarantee®). He then proceeded to buy the latest version of the same boots.

None of those customers got what they wanted. All of them were banned for life.

Of every product I've sold (probably a million+ transactions), there are maybe 20 people who are banned for life. 

 

JUST REMEMBER, YOU'RE NOT ON AMAZON. 

You're talking to actual, nice people who work hard, right here in the People's Republic of California.

And I like talking to customers, so when we answer your email or phone call, I promise we'll be nice. Until it's time...to not be nice.

And with that, I give you:

 

This applies to purchases made through www.indieridgeusa.com and any other platform, or place Indie Ridge Inc products are sold.

Indie Ridge Inc holds total authority to determine if you meet the following criteria for a return:

RETURNS

One Size Exchange and/or Return is free per order, within the United States or United States military bases overseas only. 

1. To be eligible for a return, the item must be returned within 30 days, unworn, unused, and unopened in its original packaging. We will provide a free return label.

2. If your product arrives damaged, email hello@indieridgeusa.com immediately with any relevant photos and information. Upon return or exchange, we decide if it is eligible for a full, partial, or no refund.

3. To complete your return, we require a receipt or proof of purchase.  

4. Special Edition boots like "The Risky Boots" are NOT eligible for an immediate return. You must contact us by phone or email.

Special Edition boots may not be worn or used — this includes all collateral, including the box, hangtags, etc.

EXCHANGES

Indie Ridge Inc holds total authority to determine if you meet the following criteria for an exchange:

1. Items can be exchanged for a different size or different product of equal value. To begin an exchange, go to Start An Exchange and follow the instructions.

2. We can't guarantee that we will receive your returned item, but we will work with you to help process your return or exchange. 

3. You can exchange an item for free ONE TIME. After you exchange an item, your only option will be to return the exchanged item. 

4. If you exchange an order, return an order, and purchase a new pair, your order may be canceled, and your ability to purchase Indie Ridge products may result in a permanent ban.

5. Masks can only be returned and must arrive in new condition. 

ARTWORK, "THE RISKY BOOT"
& SPECIAL EDITIONS

Special editions, collaborations, artwork, or anything that's not a sole creation of Indie Ridge (i.e. "The Risky Boot" or signed Rod Velarde prints), the "The Live Free Guarantee" does not apply. You must call us or email us at hello@indieridgeusa.com to discuss a return or exchange. 

1. All artwork, including all components of the "The Risky Boot" and other future Special Editions will be thoroughly assessed before an exchange or return is considered. 

2. Any chargebacks will be appealed and proper documentation will be sent to your bank. (And I love appealing chargebacks — I think I'm 23-1. The '1' was actually fraudulent.)

SHIPPING

Shipping is free for orders over $100, if delivered within the United States or United States military bases overseas. 

If you place an order for delivery OUTSIDE the United States, you are responsible for shipping fees, VAT, duty, exchange/return shipping fees, and any associated fees.

If you refuse an international order, you will incur an $85 customs re-entry fee, your order will still be assessed using the criteria above.

Contact us with any questions: hello@indieridgeusa.com or call us at (323) 207-9181, Monday - Friday between 9:30am - 5:30pm Pacific Time.

- Steve