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5 on 5 is no accident
I ordered a pair of the brown gauntlet gloves and received them in two days. They came beautifully packaged and presented with a phone number I could call, should I have any issues. Unfortunately, I did. The gloves were great and fit well but I the smartphone touch-tips did not work at all. None, on any of the fingers. So I called the convenient direct line and immediately reached Steph. No wait. No hold. Just good old customer service.
I explained the issue and Steph explained that sometimes gloves do go out with the touch sensitive parts not working. In other words, no dodging or testing my intelligence, just plain acceptance of potential product issues. We even had a pleasant conversation. She asked me to mail them back (postage paid) and they sent me back another pair that I received within 4 days, with a personal note from her and her assurance that she had personally tested my pair to make sure that the screen function works. And so they do.
That's not mere customer service, it's customer respect. Businesses need to learn from such examples and I will for mine. I will also continue to be their customer. Now if only they could make their boots in size 8!
About the product itself: they fit well and look great. I find them less bulky than many I have tried but I have yet to try them out when riding.
